Shipping & Delivery Policy
Review nationwide dispatch protocols, parcel delivery classes, and heavy freight procedures for industrial tools and workshop machinery.
Fulfillment Classes & Delivery Tiers
Ideal for hand tools, power tools, replacement parts, and maintenance gear under 70 lbs.
Priority parcel routing for critical job-site repairs, urgent diagnostic instruments, and tooling.
Dedicated palletized freight for heavy workshop machinery, commercial lifts, and tool chests.
Domestic Rate Matrix & Dispatch Specifications
| Class | Weight Bracket | Fulfillment Method | Primary Carriers | Dispatch Window | Standard Rate |
|---|---|---|---|---|---|
| T-01 | 0 – 15 lbs | Parcel Ground | USPS Priority / UPS | Same / Next Day | Free > $99 ($8.95 flat) |
| T-02 | 16 – 70 lbs | Heavy Parcel Ground | UPS / FedEx Ground | 1 Business Day | Free > $99 ($14.50 flat) |
| T-03 | 71 – 150 lbs | Expedited Multi-Box / Overweight | FedEx Freight Economy | 1 – 2 Business Days | $45.00 Flat Rate |
| T-04 | 151 – 850 lbs | LTL Palletized + Liftgate | R&L / Estes Freight | 2 – 3 Business Days | $149.00 Flat Freight |
| T-05 | 850+ lbs | Dedicated Flatbed / Dock Delivery | Specialized Freight Logistics | 3 – 5 Business Days | Custom Quote at Checkout |
* Orders placed after 1:00 PM EST ship on the following business day. Heavy machinery freight orders require customer phone confirmation before warehouse release.
Heavy Equipment & Freight Receiving Protocol
Dispatch Notice & Tracking
Once palletized, a Bill of Lading (BOL) tracking number and terminal dispatch confirmation are sent via email.
Carrier Call to Schedule
The freight dispatcher contacts you 24 hours in advance to schedule a 4-hour delivery window at your location.
Delivery & Unloading
Standard heavy freight includes hydraulic liftgate service to lower equipment to ground level at your curb or driveway.
Inspection & Sign-Off
Inspect crate exterior before signing the BOL. Note any visible damage on delivery paperwork immediately.
Need custom dock coordination or expedited freight?
Our logistics team coordinates crane offloading, job-site delivery windows, and terminal holds.
Return and replacement protocols
Clear inspection windows, step-by-step RMA handling, and verified settlement timelines for all industrial tools and workshop equipment.
Inspect heavy equipment and parcel deliveries upon arrival. If damage occurred during transit or the wrong sku was dispatched, report it within 48 hours for immediate triage.
- High-resolution photo of exterior shipping crate / box
- Close-up photo of damaged component or incorrect model tag
- Image of legible carrier shipping label and serial barcode
Standard 30-day return window applies to unused, uninstalled equipment in factory packaging. Follow the four-stage RMA verification process:
Every returned tool is benchmarked against standard specifications prior to issuing credit or bank reimbursement.
Physical inspection of tool seals and serial tags
Direct authorization notice dispatched via email
Standard payment gateway settlement window
Instant account balance for urgent tooling orders
Standard orders carry 0% restocking fee. Custom fabricated mounts or heavy freight items returned for buyer preference incur a 15% inspection fee.
Ready to process an exchange or return?
Contact depot support with your order number to generate a return shipping label or check on an active RMA.
Order cancellation policy
Review cutoff windows, fabrication criteria, and routing requirements for standard and freight workshop orders before fulfillment.
2-hour cutoff window
Orders for in-stock workshop tools and machinery can be cancelled at zero charge within two hours of placement before warehouse batching.
Settlement:Full refund issued to original payment method within 2 to 4 business days.
Prior to machining
Custom-machined hardware and cut-to-order heavy stock can be modified or cancelled only before metal cutting and fabrication cycles initiate.
Settlement:Subject to raw material preparation fees once fabrication setup has started.
Post-tracking issuance
Once a shipping tracking number has been generated and freight loaded, parcels cannot be intercepted mid-route.
Settlement:Transitions directly into our standard 30-day return policy upon arrival.
How to cancel an unfulfilled order
Average processing time: < 30 minutes
Locate your order ID
Find your alphanumeric order reference in your email receipt or account order history.
Submit cancel request
Send a cancellation ticket via the support portal or notify our dispatch team by phone.
Receive auth confirmation
Get immediate written confirmation with your cancellation release code and refund notice.
Urgent cutoff for same-day priority freight
Priority pallet freight and express logistics are pulled from storage within 45 minutes of order confirmation. For immediate dispatch holds, contact dispatch support via phone directly.
Need assistance with an existing order or modification?